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Shipping Policy

Shipping Policy

At SIN.XVII DESIGN, we treat every order like a collectible. Each piece is carefully packaged to ensure it arrives safely and with the premium experience our brand represents.

Processing Time

  • Orders are typically processed within 3–7 business days.

  • Limited edition or custom-made items may require additional processing time — customers will be notified if delays occur.

Shipping Methods & Delivery

  • We ship worldwide using trusted carriers.

  • Delivery times vary depending on location:

    • Domestic (Canada): 5–10 business days after processing

    • International: 10–20 business days after processing

  • Tracking information will be provided via email once the order has shipped.

Shipping Costs

  • Shipping costs are calculated at checkout based on destination and package size.

  • Free shipping promotions, when offered, will be clearly advertised.

Damaged, Lost, or Delayed Packages

  • SIN.XVII DESIGN is not responsible for delays caused by carriers, customs, or external circumstances beyond our control.

  • If an item arrives damaged, customers must contact us within 7 days of delivery with photos and order details.

  • If a package is marked as “delivered” by the carrier but not received, customers should contact the carrier directly. We will assist where possible but cannot guarantee replacements for lost or stolen packages.

Customs & Duties (International Orders)

  • International customers are responsible for any customs fees, import taxes, or duties that may apply in their country.

📩 Contact for Shipping Questions:

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